Syracuse University Food Services has had strict food safety and sanitation standards for decades. Employees have regular, ongoing food safety training through the ServSafe program. This program, administered through the National Restaurant Association Educational Foundation, is the most widely-recognized food safety program in the industry. Ninety percent of Food Services management staff has been ServSafe recertified within the past two months.
Food Services has maintained vigilance with these already-existing protocols and has added additional safety precautions in light of the COVID-19 pandemic. Below is a list of safety measures Food Services has taken to ensure the safety of our customers and employees:
Safety and Procedures:
- Plexiglass has been installed in all face-to-face areas (ex. At the registers in convenience stores and order and pick-up areas at Goldstein Dining)
- Clorox wipes and hand sanitizer are readily available for both customers and employees
- All employees wear face masks
- Additional cleaning regulations have been initiated in all open units. This includes door handles, counters, and high-touch areas.
- Directional signage for social distancing has been added at Goldstein Dining, including entrance and exit signs
- Staff are washing, rinsing, and sanitizing all customer contact surfaces frequently, including registers, belts, and counters
- New hand sanitizer dispensers have been installed
New Food Policies:
- Customers are encouraged to use the GET app to pay for purchases. The GET app payment can be used for meal plan equivalency and SUpercard funds.
- Students can use Grubhub to order meals from Goldstein Dining Center. It is also available for items from the South Campus Express convenience store. Food Services will deliver groceries ordered through Grubhub to student apartments on South Campus.
- Meals are only available to go, the dining room in Goldstein Dining Center has been closed
- Additional food selections have been purchased for convenience stores, so students may choose from a larger variety of frozen, refrigerated, and shelf-stable products
- Catering will provide individually-packaged food at events and assist with serving
- Customers are asked to stand six feet apart in line to receive their food
- The dining area is designed so customers are able to eat their meals comfortably while maintaining recommended social distancing guidelines
- Goldstein now only offers take-out window service, the seating area has been closed
- Directional signage at Goldstein Dining entry
- Directional signage at Goldstein Dining for order pick-up
- Menus readily available for ease of service
- We have limited hours at the dining center and convenience stores (South Campus Express)
- Employee meetings have moved to virtual settings.
- Food Services employees have been given remote assignments that include training for nutrition, food safety, exercise, and mental well-being
- A mailbox has been installed outside the commissary entrance for employees to deliver their work packets
- Rotating work shifts have been implemented to minimize exposure
Additional Employee Safety Measures
- All employees must wash hands and change gloves frequently
- All employees must practice proper personal hygiene and appearance policies
- Employees are told not to come to work if they are sick
- Employees are instructed to notify their manager if they are sick or have been in close contact with someone who is sick
- Fact sheet distributed to Food Services employees on how to stay safe (pdf)